Terms of Use

1. The Service

The Service publishes hotel job information and notifies candidates about jobs based on the preferences they register. We do not make a candidate's decision to apply, recommend a candidate for a specific job, conduct hiring selection, negotiate employment conditions, or conclude an employment contract on behalf of either party.

Pre-launch provisional registration allows a candidate, hotel, or facility to verify an email address and receive notices about the start of registration and related services. A person becomes a provisional member after completing the action on the verification screen linked from the confirmation email. This does not automatically submit a job application or job-posting application, enter into a contract, or start a paid service.

Applications, interviews, selection, hiring decisions, confirmation of employment conditions, and employment contracts are handled directly between the candidate and the hotel posting the job. The Service does not provide worker dispatch services.

2. Use by candidates

• Provisional registration, advance registration, and job notifications are free of charge.
• Users confirm that they are at least 18 years old and that their registration information is accurate.
• Provisional and advance registration do not guarantee a job application or employment.
• Users apply for jobs based on their own judgment and responsibility, and must confirm job duties, wages, working hours, and all other employment conditions directly with the hotel.
• We do not automatically provide advance-registration information to hotels. Only when a user selects a public job and expressly consents in the application form do we provide the hotel with the name, contact details, and other information necessary for that application. Under the new model, the hotel first sees an overview such as preferred roles and time slots. Names, contact details, free-text information and messages are shown only after the hotel has valid contact access and explicitly starts contact for that application. Jobs covered by an existing valid paid listing contract disclose it when you apply. Information already disclosed under the previous model remains accessible. Applying does not guarantee a reply or a job offer.
• We may review and record post-application contact status, differences in submitted information, and matters confirmed during selection in order to maintain safety and service quality.

3. Use by hotels posting jobs

A hotel posting a job must comply with the following:

• Accurately present and keep current the employer's name, address and contact details, job duties, workplace, wages, and all other working conditions required by law
• Not engage in unfair discrimination based on gender, age, nationality, or any other characteristic; not publish false or misleading information; and not recruit for unlawful work
• Properly handle applicants' personal information only to the extent necessary for recruitment
• Invite only staff who need access for work, grant the minimum role needed for their duties, and promptly disable access when a staff member leaves or changes responsibilities
• Record only information needed for recruitment in interview schedules, assignee fields and internal notes, and do not enter sensitive or otherwise unnecessary personal information
• Cooperate with our review of job content and with requests for corrections or suspension of a posting
• Handle applicant communication, selection, notification of hiring decisions, and explanations of employment conditions itself
• Cooperate to a reasonable extent if we request confirmation of applicant communication, explanations of conditions, or differences in submitted information

4. Provisional registration and informational emails

• A candidate must accurately register their name and email address. A hotel or facility must accurately register its facility name, contact person's name, and email address.
• Provisional registration is not complete until the email address has been verified.
• Unsubscribing from informational emails and requesting deletion of provisional-member information or withdrawal from membership are separate procedures. A request for deletion or withdrawal must be submitted to our contact point.
• A hotel or facility's provisional registration is not an application or contract for a job posting, and no fee is charged.

5. Free posting and paid plans

Job postings and template-based facility recruitment pages are free, with no card required. Hotels can also view an overview of people who actually applied to their jobs for free. Receiving an application does not cause a charge unless the facility has enrolled in a paid plan.

The monthly contact plan costs JPY 55,000 including tax per facility. The initial purchase is optional, with no additional per-applicant fee. Access begins after the first payment succeeds. Renewal is automatic on the same calendar day each month in Japan Standard Time. If that day does not exist, renewal falls on the last day of that month and returns to the original anchor day in later months. This is not a 30-day cycle. Charges continue until renewal is stopped, including months with no applications.

Facilities can stop the next renewal from their dashboard and retain access through the paid period. There are generally no prorated refunds; duplicate or incorrect charges are subject to correction. Without verified payment, new applicant details and new contact initiation are unavailable, but selection conversations already started may continue. The standard rejection notice is available without a paid plan.

The application-based plan requires advance enrollment and costs JPY 7,500 including tax per eligible application to the facility's jobs. Each month closes in Japan Standard Time, with automatic payment on the fifth day of the following month using the registered payment method. Likes and saved jobs are not billable. The default monthly budget is unlimited; facilities may choose a cap. Without a cap, charges grow with eligible applications without a budget stop. The same application is not charged under both the monthly and application-based plans.

A valid application remains billable after withdrawal, lack of contact or rejection. For duplicate or spam applications, system errors, invalid contact details and similar issues, facilities can request cancellation through the facility portal, generally within 72 hours of the application. Our team reviews each request. If approved before billing, the charge is excluded from the invoice. If payment has already been collected, we issue a refund.

When applying for a paid plan, the tax-inclusive price, facility, charging conditions, payment dates, service period, and cancellation and refund terms will be presented before card registration. Automatic-payment consent starts unchecked. Payment follows the facility's consent, and the agreed terms are provided in a retainable document, email or equivalent format.

Copywriting, custom recruitment pages and other production or operational support are separate paid services. Photography services are not currently offered. We will present their scope, schedule, price and revision limits individually. Existing paid contracts retain their agreed price, period and scope; this change does not automatically amend or cancel them. Workspace views and application rates are reference metrics, not guarantees of applications or hiring.

6. Prohibited conduct

Users must not engage in any of the following:

• Registering, applying, or posting a job using false information
• Violating any law, public order or morals, or the rights of a third party
• Interfering with the operation of the Service or gaining unauthorized access
• Impersonating another person or sending nuisance communications, solicitations, or sales messages
• Collecting or reusing registration or job information beyond its intended purpose
• Damaging the reputation of us or a third party

7. Suspension of postings or use

We may correct information, suspend a posting, suspend a registration, or restrict use without prior notice if there is a violation of these Terms, a possible violation of law, inaccurate job content, a risk to a user or third party, system maintenance, or another operational necessity.

Reviews and confirmation information provided by a candidate or hotel are visible only to the person who submitted them and our operations team. We do not show or provide them to the party being rated. We use this information for operational review, prevention of recurrence, and decisions about continued posting or use. Submitting a report that is factually incorrect, defamatory, or intended to unfairly damage another person's reputation is prohibited.

8. Disclaimer of warranties

We endeavor to review job information, but do not guarantee the number of applications, a successful hire, the suitability of a candidate or hotel, the completeness of posted information, or uninterrupted availability of the Service. Users must confirm employment conditions and all other important matters directly with the other party.

9. Scope of liability

Any dispute between a candidate and a hotel concerning selection, an employment contract, work, communications, or any other matter must be resolved between those parties. Except in cases of our intentional misconduct or gross negligence, any damages for which we are liable are limited to ordinary and direct damages.

10. Intellectual property

Rights in the Service's design, text, systems, and other elements belong to us or the lawful rights holder. A hotel posting a job warrants that it has all necessary rights to logos, photographs, job copy, and other materials it provides to us, and authorizes us to use those materials to the extent necessary for the posting.

11. Changes to these Terms

We may revise these Terms in response to changes in law or the Service. We will provide prior notice on the Service of important changes. If a user uses the Service after a change, the revised Terms apply.

12. Governing law and jurisdiction

These Terms are governed by the laws of Japan. The Tokyo District Court or Tokyo Summary Court has exclusive agreed jurisdiction as the court of first instance for disputes concerning the Service.

13. Contact

WORK SHIFT INC.
info@work-shift.co.jp