Customer support specialist

カスタマーサポート

Pay · reviewed summaryJPY 4.5–6.3 million/year including bonuses; JPY 321,000–450,000/month including JPY 76,500–107,200 for 40 hours of fixed overtime. Additional premiums paid beyond 40 hours. Salary reviews and bonuses twice yearly.

Working conditions

Workplace: Gotanda NT Building 4F, 1-18-9 Nishi-Gotanda, Shinagawa-ku, Tokyo; four minutes from Gotanda Station.
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Employment / engagement: Permanent employee 正社員
Hours · recorded text: 10:00–19:00, eight working hours; staggered starts between 08:00 and 12:00 possible. Weekends/public holidays off; at least 120 annual holidays. Break details not stated.
Duties: Handle eSIM enquiries by chat/email; troubleshoot connectivity and purchases; analyse enquiries, improve FAQs/products, coordinate partners and maintain support procedures.
Applicant requirements · recorded text: Confirmation required: eligibility for foreign nationals, Japanese proficiency requirements, accepted residence statuses and visa support are not stated in the source and remain unconfirmed. Check with the original recruiter before applying. Customer support or customer success experience (approximately two years or more), prompt and considerate problem-solving, and autonomous working required. Three-month probation with unchanged terms; one-month training. Insurance and commuting allowance up to JPY 20,000/month available.

Not rechecked · conditions reflect the last check shown. Check the official site before applying.